Carrie Tucker

Carrie Tucker is a Product Manager at RXNT specializing in patient and mobile engagement. She had vast experience working within the healthcare industry prior to becoming a product manager, which she uses to help translate complex healthcare technology concepts into simple ideas the public can understand. She is passionate about finding new ways to use technology to help medical practices provide better patient experiences.

Avatar photo

Educating Patients About Safe AI Usage: Where It Helps, and Where It Falls Short

Patient Safety, Technology Trends / By

Patient use of AI is here to stay, and it’s important for healthcare teams to address it early on rather than ignore or dismiss it. Educating patients on when AI is most useful—and where its limitations lie—helps ensure it’s used as a supplement, not a replacement for clinical care. Key takeaways Patients are increasingly turning […]

Educating Patients About Safe AI Usage: Where It Helps, and Where It Falls Short Read More »

Turning AI-Informed Patients Into Care Collaborators—Not Competitors

Patient Engagement, Patient Safety, Technology Trends / By

More patients are turning to AI for health information, reshaping clinical visits before they even begin. Practices that embrace AI-informed patients strategically can strengthen relationships while improving care outcomes. Key takeaways ChatGPT and other AI chatbots are transforming patient visits. Providers are now regularly navigating AI-informed questions, shifting expectations, and more engaged (and sometimes misinformed)

Turning AI-Informed Patients Into Care Collaborators—Not Competitors Read More »

Why Patients Struggle to Follow Care Plans—and How Practices Can Support Better Follow-Through

Patient Engagement, Patient Safety / By

When patients don’t follow through with recommended treatments, medications, lifestyle changes, or follow-up plans, the consequences can ripple through patient health and practice outcomes. Understanding the underlying reasons and applying practical patient-centered solutions can help practices close this gap and improve the quality of care. Even the most carefully tailored care plans aren’t always followed

Why Patients Struggle to Follow Care Plans—and How Practices Can Support Better Follow-Through Read More »

The First Appointment Advantage: How Patient Trust is Earned Before the Exam Room

Patient Engagement / By

Patients form powerful, lasting impressions within minutes of their first interaction. From scheduling to bedside manner, the first appointment becomes the foundation of trust (or the point where it begins to erode). At 9:07 a.m., Maria checked in for her first appointment with her internal medicine provider. By 9:12, she had already decided whether she

The First Appointment Advantage: How Patient Trust is Earned Before the Exam Room Read More »

The Link Between Environmental Health and Health Equity

Patient Safety / By

By adopting sustainable practices, providers not only reduce their environmental footprint but also contribute to a fairer, healthier system for all patients. The health of our environment and the health of our communities are deeply connected. Clean air, safe water, and sustainable practices have a direct impact on patient outcomes and play a significant role

The Link Between Environmental Health and Health Equity Read More »

What’s Holding Telehealth Back—and How to Fix It

Patient Engagement, Telehealth / By

The gap between experience and engagement raises an important question: If patients are happy with telehealth, why aren’t they using it more? Despite years of progress and pandemic-fueled acceleration, many patients do not regularly use telehealth services. And yet, satisfaction rates with video visits, phone consults, and online scheduling are consistently high—often over 80%. The

What’s Holding Telehealth Back—and How to Fix It Read More »

5 Key Steps to Creating an Efficient Patient Scheduling Experience 

Practice Management, Scheduling, Technology Trends / By

Patients today expect a smooth, efficient scheduling process. It’s what sets the tone for their entire experience and gives them an idea of what they can expect when they arrive for their visit. Patients today expect a smooth, efficient scheduling process. It’s what sets the tone for their entire experience and gives them an idea

5 Key Steps to Creating an Efficient Patient Scheduling Experience  Read More »

6 Ways Mobile Applications Can Benefit Your Practice

Patient Engagement, Technology Trends / By

Whether you’re managing a solo practice, a multi-location clinic, or a growing healthcare network, mobile applications can change how you manage and operate your practice. Healthcare providers are facing increasing demands for better efficiency, seamless communication with patients and staff members, and a patient experience that boosts satisfaction and engagement. Whether you’re managing a solo

6 Ways Mobile Applications Can Benefit Your Practice Read More »

Why 55% of Patients Prefer Using Mobile Apps for Healthcare

Patient Engagement, Technology Trends / By

Mobile apps are a cornerstone technology in healthcare today. In fact, according to the 2024 Healthtech Perspectives Report, more than half (55%) of U.S. consumers prefer to use a mobile application to manage healthcare appointments, prescriptions, and medical records. Mobile apps are a cornerstone technology in healthcare today. In fact, according to the 2024 Healthtech

Why 55% of Patients Prefer Using Mobile Apps for Healthcare Read More »

The Link Between Employee Wellness and Patient Satisfaction

Technology Trends / By

As practices strive to deliver exceptional care, one important but often overlooked factor is employee wellness. There is a direct correlation between the well-being of healthcare workers and their ability to provide quality care. Employee wellness can shape the patient experience in meaningful ways.  Imagine a nurse juggling back-to-back shifts. They might have little time

The Link Between Employee Wellness and Patient Satisfaction Read More »

Scroll to Top