Customer Disclosures
Customer Disclosures: Electronic Business Transactions, Signing Documents Electronically, and Receiving Electronic Notices and Disclosures.
RXNT may be required by law to provide Customer with certain written disclosures or notices. The terms and conditions of providing such disclosures or notices are provided below (“Consumer Disclosures”). By proceeding, Customer agrees that they have reviewed the following information regarding consumer disclosures and consent to business transactions using electronic communications, utilizing electronic signatures, and receiving notices and disclosures electronically.
Electronic signatures, electronic records, and electronic contracts shall have the same legal effect and enforceability as manually signed documents and paper records to the fullest extent permitted under applicable law, including the federal Electronic Signatures in Global and National Commerce Act (“E-SIGN Act”) and applicable state Uniform Electronic Transactions Acts (“UETA”).
Customer’s consent applies to all agreements, amendments, notices, disclosures, invoices, authorizations, statements, communications, and other records relating to Customer’s relationship with RXNT unless and until such consent is withdrawn.
Obtaining Paper Copies
Customer may, at any time, request from RXNT a paper copy of any record provided or presented electronically by RXNT to Customer. To request paper copies of records, please contact RXNT and include Customer’s name, email address, telephone number, postal address, and title of the document(s) requested. Requests should be sent to [email protected]
RXNT currently charges a fee of $0.10 per page, plus the actual cost of postage as established by the United States Postal Service, for providing paper copies of electronically delivered records. If RXNT elects to change this fee in the future, Customer will receive prior notice to the extent required by law.
Hardware and Software Required
The RXNT system supports the latest versions of Firefox, Chrome and Microsoft Edge browsers. The minimum system requirements for our platform are subject to change over time.
| Component | Recommended | Minimum |
|---|---|---|
| OS | Windows: Latest Windows 11+ build macOS: Current macOS release on Apple Silicon | Windows: Vendor-supported 64-bit OS (Windows 11+) macOS: Vendor-supported macOS build receiving active security updates |
| Resolution | 1920x1080 at 100% zoom (Dual-monitor setup strongly recommended for clinical charting and billing) | 1280x800 pixels at standard DPI, 100% zoom |
| Processor | Intel Core i5 / AMD Ryzen 5 or Apple M-Series | 2.0 GHz Quad-Core |
| RAM | 16 GB (for multi-tab, background extension processing, and telehealth) | 8 GB |
| Screen Size | 24 inch*1 | 13 inch*1 |
| Internet Speed | 25+ Mbps Download / 10+ Upload per concurrent user (Wired Ethernet connection preferred) | 10 Mbps Download / 5 Mbps Upload |
| Supported Browsers | Google Chrome (Latest stable version) | Mozilla Firefox and Microsoft Edge (Latest auto-updated Chromium build required for Ambient IQ browser extension support) |
| Audio Hardware (Ambient IQ) | Omnidirectional boundary microphone (exam room) or noise-canceling headset/microphone array (workstation) | Integrated or external microphone (USB, 3.5mm jack, or Bluetooth) |
| iOS Mobile Devices | Latest iOS / iPadOS version running on active-support Apple hardware with Face ID / Touch ID | OS: Vendor-supported iOS / iPadOS build receiving security updates Hardware: Active-support Apple iPhone or iPad hardware |
| Android Mobile Devices | Current Android OS build on RXNT-approved compatible enterprise hardware with 4 GB+ RAM | Approved and certified compatible Android devices only running a vendor-supported OS build with active Google Play Services enabled |
¹Screen size specifications assume that the browser window is viewed in "full screen" mode, with no additional zoom applied in the browser application.
Current hardware, software, and other technical requirements necessary to access and use the Services are available at RXNT System Requirements – RXNT Help Center.
RXNT may update or modify its system requirements from time to time to support security, performance, functionality, or compatibility enhancements. Customer is responsible for maintaining compliance with the then-current requirements.
The system requirements listed above describe the requirements for accessing and using RXNT’s products. To access, receive, review, save, and print electronic records, notices, disclosures, agreements, and other communications provided by RXNT, Customer must also have:
- Access to the Internet;
- A current version of a supported web browser;
- An active email account capable of receiving electronic communications from RXNT;
- Software capable of viewing PDF documents, if applicable; and
- The ability to download, save, or print electronic records for future reference.
By proceeding and consenting to conduct business electronically with RXNT, Customer represents that it has the necessary hardware, software, internet access, and ability to receive, access, review, save, and print electronic records provided by RXNT.
Withdrawing Consent
Customer may, at any time, withdraw consent to receive notices and disclosures from RXNT electronically. To do so, contact RXNT, inform us that Customer withdraws consent, and provide Customer’s name, email address, date, telephone number, and postal address.
Withdrawal of consent shall not affect the validity, enforceability, or legal effect of any electronic records, disclosures, notices, agreements, or signatures provided or executed before consent was withdrawn.
If Customer withdraws consent but subsequently agrees to receive electronic records or executes a document electronically through RXNT's electronic signature process, Customer will be deemed to have renewed its consent to receive notices, disclosures, records, and other documents electronically.
If Customer elects to receive required notices and disclosures only in paper format, certain transactions and delivering services may be delayed to account for postal courier services. Certain RXNT services may be unavailable or may require additional processing if electronic communications are discontinued.
All Notices and Disclosures will be Provided Electronically
RXNT will provide all required notices, disclosures, authorizations, documents, and other acknowledgments to Customer electronically via email or through our platform unless Customer informs RXNT otherwise through the procedures described. RXNT will provide all notices using the contact information maintained by Customer within the RXNT platform. Customer is responsible for keeping all contact information accurate and current within the RXNT platform, including email addresses, telephone numbers, and designated practice administrator(s) and billing contact(s) information. The practice administrator(s) is responsible for maintaining the organization’s physical address(es), and the billing contact(s) is responsible for maintaining any billing address(es) associated with the account. Failure to maintain accurate and current contact information may result in Customer not receiving notices or disclosures from RXNT.
Unless Customer has opted out of electronic notices in accordance with RXNT’s procedures, electronic notices and disclosures sent to the most recent email address or other contact information provided by Customer will be deemed delivered when transmitted by RXNT. Customer is solely responsible for maintaining accurate and current contact information. RXNT is not responsible for any delay or failure in Customer’s receipt of a notice, disclosure, or other communication resulting from inaccurate, outdated, or incomplete contact information provided by Customer. The fact that RXNT receives notice that an electronic communication was undeliverable will not affect the validity or effectiveness of any notice sent to the contact information most recently provided by Customer. Customer acknowledges that it remains responsible for reviewing and complying with updates to RXNT’s terms, policies, notices, and disclosures communicated in accordance with the Customer Agreement, regardless of whether Customer has withdrawn consent to receive certain communications electronically.
Retention of Electronic Records
Customer is responsible for retaining copies of electronic records delivered by RXNT. Customer should save or print copies of important records for future reference. RXNT does not guarantee that electronic records will remain accessible through its platform for any specific period unless otherwise required by law or expressly agreed in writing.
Security of Electronic Communications
Customer is responsible for maintaining the security of Customer’s email account, devices, login credentials, and electronic communications. Customer acknowledges that unauthorized access to Customer’s email account or system may permit third parties to access electronic communications sent by RXNT.
Contact RXNT
Questions regarding these Customer Disclosures or electronic signatures may be directed to RXNT at [email protected] or by postal mail at:
RXNT Attn: LEGAL.
5540 Centerview Dr., Ste 204
PMB59595
Raleigh, NC 27606-8012
Direct requests for paper copies of records, billing-related matters, or other account inquiries to the appropriate RXNT department.
Acknowledging Customer Access and Consent
to Receive and Sign Documents Electronically
By proceeding, Customer confirms that:
- Customer accessed and read these Consumer Disclosures;
- Customer has the ability to print, save, or send these Consumer Disclosures to a location where Customer can print it for future use and access;
- Customer consents to receive all required notices, disclosures, authorizations, documents, and other acknowledgments exclusively through electronic means during the course of Customer’s relationship with RXNT, unless Customer notifies RXNT as described above;
- Customer can access, receive, view, download, save, and print information in the electronic formats utilized by RXNT; and
- Customer agrees that Customer’s electronic signature, electronic acceptance, clicking of an acceptance button, or similar electronic action constitutes Customer’s legal signature and agreement to be bound by the applicable document.