Frequently Asked Questions
Have questions about RXNT or our solutions? Find all the answers, organized by topic:
RXNT is cloud-based healthcare software company, providing Practice Management (PM) and Medical Billing, Electronic Health Records (EHR), and Electronic Prescribing (eRx) solutions to physicians across the United States. Founded in 1999, our affordable, fully-integrated products are used by thousands of healthcare organizations of all sizes and specialties. Our organization was recently recognized on Inc. Magazine’s list of America’s 5,000 fastest-growing private companies for the second year in a row!
For over 20 years, RXNT has provided award-winning software that helps our customers deliver quality results while maximizing profitability. Our budget-friendly products are available as stand-alone and fully-integrated solutions, in monthly or yearly formats. Predictable pricing includes set-up and implementation, training, regular system upgrades, and ongoing US-based support at no extra charge.
All RXNT team members work from our Headquarters in Annapolis, MD.
In 1999, founder Randy Boldyga was inspired by a story of a toddler who received a lethal dose of a medication after a pharmacist misinterpreted the prescribing physician’s handwriting. Randy and a small team developed an electronic prescribing solution that greatly reduced the risk of adverse drug effects and negative interactions. More than 20 years later, RXNT offers a portfolio of digital healthcare solutions that have patient well-being and safety as their foundation.
Randy Boldyga, President and CEO, founded RXNT with a vision of providing a safer and more efficient way to prescribe medications through Electronic Prescribing (eRx). Building on the success of eRx, today RXNT offers a comprehensive portfolio of digital healthcare software, including eRx, Electronic Health Records (EHR), and Practice Management with Medical Billing and Scheduling, and an integrated Full-Suite.
Yes. All RXNT solutions use the same database and are designed to work seamlessly with other RXNT solutions. Your front office and clinical staff have the same access to patient data via single sign on (SSO). Data transitions quickly and accurately from one system to the other and makes it easier to run customizable, comprehensive reports
Our Full Suite is a fully-integrated portfolio of software that includes Electronic Prescribing, Electronic Health Records including patient portal, and Practice Management with scheduling and billing solutions. Learn more.
Yes. Registered RXNT users can download our cloud-based iOS and Android apps to e-prescribe, capture billing charges, manage your schedule, and check-in patients. For easy access, face (iOS) and touch (iOS and Android) recognition are available on devices that offer this feature. Learn more.
Yes. RXNT’s solutions allow for easy differentiation between multiple practice and locations in an efficient and easy to use manner. Information easily flows between all locations and remains up-to-date in real time.
Yes. Our patient portal helps keep you connected with your patients by giving them the ability to view medical data, download and sign consent forms, access wellness information, get lab results, schedule appointments, and pay bills online. Learn more.
The hard token is ideal for providers who are only using a single username with RXNT. The hard token is a physical device, about the size of a car key fob. The soft token is loaded onto a cell phone or other mobile device and is best for providers who have multiple RXNT prescriber logins who need to toggle between tokens for more than one RXNT username.
RXNT digital solutions are not free; however, our products are value-priced to be among the most affordable in our industry. Plus our all-in price includes setup, training, ongoing US-based support, and regular updates. Learn more.
No. You can sign up for one year and renew your subscription annually. You can also choose to make monthly payments for even greater control over your subscription.
No, our budget-friendly, all-in price includes setup, training, US-based support, and regular upgrades. Learn more.
Yes. You’ll pay 10% less if you choose to subscribe to RXNT’s EHR, Practice Management, or Full Suite for a year. Our value-priced eRx is only available with an annual subscription (no discount).
Yes. Except for our Electronic Prescribing solution (eRx), you can choose either monthly or annual payments, with a 10% discount for annual payments. Since our eRx is already value-priced, it’s available with an annual subscription only. Learn more.
Since our inception in 1999, RXNT has never experienced a data breach. We take customer and patient data security very seriously. Our cloud-based software with automatic updates and patches are more secure than server-based products. RXNT follows strict information security policies and has received System and Organization Controls (SOC) 2, Type 2 certification.
No. For more than 20 years, RXNT has made it a priority to protect the security of our customers' data and information.
No. As outlined by the National Institute of Standards and Technology division of the U.S. Department of Commerce, "Verifiers SHOULD NOT require memorized secrets to be changed arbitrarily (e.g., periodically)." For more information, please see the NIST Special Publication 800-63B, Digital Identity Guidelines.
Yes. RXNT’s EHR solution is Drummond-certified and has achieved the 2015 Office of the National Coordinator for Health Information Technology (ONC HIT) certification. Learn more.
Yes, RXNT’s eRX is EPCS-certified for all state mandates, as well as the federal “Every Prescription Conveyed Securely” mandate that takes effect in 2021.
Browser: The latest version of Google Chrome (recommended), Microsoft Edge (Chromium-based version), or Mozilla Firefox.
Screen Resolution: 1920x1080 at 100% zoom is recommended, but at a minimum 1280x800.
Operating Systems: Windows and Mac.
Hardware: 2 GHz processor, 4 GB of RAM.
Internet speed: 25 Mbps is preferred, but anything greater than 10 Mbps is acceptable.
Yes. All RXNT solutions work on both Macs and PCs, as well as mobile devices such as smartphones and tablets with our easy-to-use mobile apps.
Minimally or not at all, depending on the product. If necessary, we will provide a list of information and data we need from you. Then we’ll take it from there.
RXNT solutions are typically up and running within days or weeks:
- Electronic Prescribing: 5-7 business days*
- Electronic Health Records: 10-15 business days*
- Practice Management: 15-25 business days*
- Full Suite: 15-25 business days*
RXNT offers a complimentary data import of all your patient demographics, insurance information, and PDFs. This is done during the implementation process. Your assigned project coordinator will provide you with the necessary files.
No, only one login is needed.
No. RXNT partners with Experian PLC (a consumer reporting company) to verify your identity based on the information included in your credit report. Our ID proofing process is not a credit check. No hard or soft inquiries will appear on your credit report.
Monday – Thursday 8am – 6pm, Friday 8am – 5pm EST
Critical support 24/7
- Call: (800) 943-7968
- Dashboard, e-Prescribing, EHR, and Scheduling assistance: firstname.lastname@example.org
- Practice Management assistance: email@example.com
- Enrollment assistance: firstname.lastname@example.org
- Token request, installation, and activation assistance: email@example.com
- Online chat: rxnt.com/contact-us
- In-product: Log in to the client portal to access the RXNT's self-directed knowledge base and interactive guides
- Help Center: Access the knowledge base for details walk-throughs, guides, and documentation on our software
No. All RXNT team members, including implementation and support experts, are located at our Annapolis, MD headquarters. Our representatives are able to resolve customer issues during the initial contact over 90% of the time. During 2019, our customer satisfaction rate reached 97%.
Yes. Online or live training for you and your staff is included in our price. There may be a separate fee for onsite training.