Frequently Asked Questions

We take customer and patient data security very seriously. Our cloud-based software—with automatic updates and patches—is more secure than server-based products. RXNT follows strict information security policies across all teams, and all of our applications and data are hosted on SOC-2 Type II certified data center(s). Read more about your security steps:

• Azure Cloud Defender: Active threat detection and response capabilities are enabled to identify and address potential security incidents.
• Certification: We're actively pursuing HITRUST certification, demonstrating our commitment to meeting industry-recognized security standards. This process is expected to be completed in 2025.
• Continuous Improvement: Our security program is dynamic and evolves in response to emerging threats and industry best practices. We are dedicated to maintaining the highest level of security for our customers and their patients. Specific security controls and certifications are subject to change as we continuously improve our platform.
• Security Controls: We implement a range of security measures, including data encryption, access controls, vulnerability management, and regular security assessments to safeguard PHI and maintain compliance with HIPAA and other applicable regulations.

No. Since our inception in 1999, RXNT has never experienced a data breach. For more than 25 years, RXNT has made it a priority to protect the security of our customers' data and information.

No. As outlined by the National Institute of Standards and Technology division of the U.S. Department of Commerce, "Verifiers SHOULD NOT require memorized secrets to be changed arbitrarily (e.g., periodically)." For more information, please see the NIST Special Publication 800-63B, Digital Identity Guidelines.

Yes. RXNT’s EHR solution is Drummond-certified and has achieved the 2015 Office of the National Coordinator for Health Information Technology (ONC HIT) certification. Learn more.

Yes, RXNT complies with all HIPAA requirements.

Yes, RXNT’s eRX is EPCS-certified for all state mandates, as well as the federal “Every Prescription Conveyed Securely” mandate that took effect in 2021.