Question 1

What is RXNT?

Accepted Answer

RXNT is cloud-based healthcare software company, providing Practice Management (PM) and Medical Billing, Electronic Health Records (EHR), and Electronic Prescribing (eRx) solutions to physicians across the United States. Founded in 1999, our affordable, fully-integrated products are used by thousands of healthcare organizations of all sizes and specialties. Our organization was recently recognized on Inc. Magazine’s list of America’s 5,000 fastest-growing private companies for the second year in a row!

Question 2

What are the advantages of using RXNT’s digital solutions over those of other companies?

Accepted Answer

For over 20 years, RXNT has provided award-winning software that helps our customers deliver quality results while maximizing profitability. Our budget-friendly products are available as stand-alone and fully-integrated solutions, in monthly or yearly formats. Predictable pricing includes onboarding, training, regular system upgrades, and ongoing US-based support at no extra charge.

Question 3

Where is RXNT located?

Accepted Answer

All RXNT team members work from our Headquarters in Annapolis, MD.

Question 4

What’s the story behind RXNT?

Accepted Answer

In 1999, founder Randy Boldyga was inspired by a story of a toddler who received a lethal dose of a medication after a pharmacist misinterpreted the prescribing physician’s handwriting. Randy and a small team developed an electronic prescribing solution that greatly reduced the risk of adverse drug effects and negative interactions. More than 20 years later, RXNT offers a portfolio of digital healthcare solutions that have patient well-being and safety as their foundation.

Question 5

Who owns RXNT?

Accepted Answer

Randy Boldyga, President and CEO, founded RXNT with a vision of providing a safer and more efficient way to prescribe medications through Electronic Prescribing (eRx). Building on the success of eRx, today RXNT offers a comprehensive portfolio of digital healthcare software, including eRx, Electronic Health Records (EHR), and Practice Management with Medical Billing and Scheduling, and an integrated Full-Suite.

Question 6

If I have more than one RXNT solution, can they be integrated?

Accepted Answer

Yes. All RXNT solutions use the same database and are designed to work seamlessly with other RXNT solutions. Your front office and clinical staff have the same access to patient data via single sign on (SSO). Data transitions quickly and accurately from one system to the other and makes it easier to run customizable, comprehensive reports

Question 7

What’s included in the Full Suite solution?

Accepted Answer

Our Full Suite is a fully-integrated portfolio of software that includes Electronic Prescribing, Electronic Health Records including patient portal, and Practice Management with scheduling and billing solutions. Learn more.

Question 8

Does RXNT offer mobile apps?

Accepted Answer

Yes. Registered RXNT users can download our cloud-based iOS and Android apps to e-prescribe, capture billing charges, manage your schedule, and check-in patients. For easy access, face (iOS) and touch (iOS and Android) recognition are available on devices that offer this feature. Learn more.

Question 9

Do RXNT products work for providers with multiple offices or locations?

Accepted Answer

Yes. RXNT’s solutions allow for easy differentiation between multiple practice and locations in an efficient and easy to use manner. Information easily flows between all locations and remains up-to-date in real time.

Question 10

Does RXNT’s Electronic Health Record have a patient portal?

Accepted Answer

Yes. Our patient portal helps keep you connected with your patients by giving them the ability to view medical data, download and sign consent forms, access wellness information, get lab results, schedule appointments, and pay bills online. Learn more.

Question 11

What’s the difference between the hard and soft tokens used to e-prescribe controlled substances?

Accepted Answer

The hard token is ideal for providers who are only using a single username with RXNT. The hard token is a physical device, about the size of a car key fob. The soft token is loaded onto a cell phone or other mobile device and is best for providers who have multiple RXNT prescriber logins who need to toggle between tokens for more than one RXNT username.

Question 12

What steps does RXNT take to protect my data?

Accepted Answer

Since our inception in 1999, RXNT has never experienced a data breach. We take customer and patient data security very seriously. Our cloud-based software with automatic updates and patches are more secure than server-based products. RXNT follows strict information security policies across all teams, and all of our applications and data are hosted on SOC-2 Type II certified datacenter(s).

Question 13

Has RXNT ever experienced a data breach?

Accepted Answer

No. For more than 20 years, RXNT has made it a priority to protect the security of our customers' data and information.

Question 14

Does RXNT require periodic password resets?

Accepted Answer

No. As outlined by the National Institute of Standards and Technology division of the U.S. Department of Commerce, "Verifiers SHOULD NOT require memorized secrets to be changed arbitrarily (e.g., periodically)." For more information, please see the NIST Special Publication 800-63B, Digital Identity Guidelines.

Question 15

Is RXNT free?

Accepted Answer

RXNT digital solutions are not free; however, our products are value-priced to be among the most affordable in our industry. Plus our all-in price includes setup, training, ongoing US-based support, and regular updates. Learn more.

Question 16

Will I be locked into a multi-year contract with RXNT?

Accepted Answer

No. You can sign up for one year and renew your subscription annually. You can also choose to make monthly payments for even greater control over your subscription.

Question 17

Will I have to pay extra for setup, training, or support?

Accepted Answer

No, our budget-friendly, all-in price includes onboarding, training, US-based support, and regular upgrades. Learn more.

Question 18

Is there a discount for an annual subscription?

Accepted Answer

Yes. You’ll pay 10% less if you choose to subscribe to RXNT’s EHR, Practice Management, or Full Suite for a year. Our value-priced eRx is only available with an annual subscription (no discount).

Question 19

Are multiple payment options offered??

Accepted Answer

Yes. Except for our Electronic Prescribing solution (eRx), you can choose either monthly or annual payments, with a 10% discount for annual payments. Since our eRx is already value-priced, it’s available with an annual subscription only. Learn more.

Question 20

What are the system requirements for RXNT's solutions?

Accepted Answer

Browser: The latest version of Google Chrome (recommended), Microsoft Edge (Chromium-based version), or Mozilla Firefox.

Screen Resolution: 1920x1080 at 100% zoom is recommended, but at a minimum 1280x800.

Operating Systems: Windows and Mac.

Hardware: 2 GHz processor, 4 GB of RAM.

Internet speed: 25 Mbps is preferred, but anything greater than 10 Mbps is acceptable.

Question 21

Can I use RXNT's solutions with a Mac or PC?

Accepted Answer

Yes. All RXNT solutions work on both Macs and PCs, as well as mobile devices such as smartphones and tablets with our easy-to-use mobile apps.

Question 22

How involved will I need to be during the setup process?

Accepted Answer

Your involvement will depend on the product, but a successful implementation is dependent on a close working relationship between RXNT and the Client. RXNT recommends each new client assign one individual of their team to be fully dedicated to the RXNT project for 30-60 days, depending on the project. That individual will be responsible for meeting with RXNT weekly, providing RXNT with information we require for setup, and completing a checklist on behalf of the practice.

Question 23

How long does it take to set up an RXNT solution?

Accepted Answer

RXNT solutions are typically up and running within days or weeks:

Electronic Prescribing: 5-7 business days*
Electronic Health Records: 10-15 business days*
Practice Management: 15-25 business days*
Full Suite: 15-25 business days*

*On average

Question 24

How is data transferred from my current system to RXNT?

Accepted Answer

RXNT offers a complimentary data import of all your patient demographics, insurance information, and PDFs. This is done during the implementation process. Your assigned project coordinator will provide you with the necessary files.

Question 25

If I have multiple RXNT solutions, will I need separate logins?

Accepted Answer

No, only one login is needed.

Question 26

Will ID proofing affect my credit score?

Accepted Answer

No. RXNT partners with ID.me to verify your identity based on the information included in your credit report. Our ID proofing process is not a credit check. No hard or soft inquiries will appear on your credit report.

Question 27

Who do I contact when I need help?

Accepted Answer

Technical Support:

Practice Management: Monday-Friday 8am to 8pm ET
Clinical Management: Monday-Friday 8am to 10pm ET
Identity & Token Support: Mon-Thurs 8am-5pm, Fri 8am-4pm ET

24/7 critical system coverage

Call: (800) 943-7968
Dashboard, e-Prescribing, EHR, and Scheduling assistance: support@rxnt.com
Practice Management assistance: rxntpm@rxnt.com
Enrollment assistance: enrollments@rxnt.com
Token request, installation, and activation assistance: tokensupport@rxnt.com
Online chat: rxnt.com/contact-us

Support Materials:

In-product: Log in to the client portal to access the RXNT's self-directed knowledge base and interactive guides
Help Center: Access the knowledge base for details walk-throughs, guides, and documentation on our software

General Information:

Question 28

Does RXNT outsource its implementation or support teams?

Accepted Answer

No. All RXNT team members, including implementation and support experts, are located at our Annapolis, MD headquarters. Our representatives are able to resolve customer issues during the initial contact over 90% of the time. During 2019, our customer satisfaction rate reached 97%.

Question 29

Is training included with RXNT products?

Accepted Answer

Yes. Online training for you and your staff is included in your onboarding package. After your onboarding period, additional online training can be purchased.

Question 30

Does the RXNT Electronic Health Record (EHR) have the certifications needed to satisfy Meaningful Use requirements?

Accepted Answer

Yes. RXNT’s EHR solution is Drummond-certified and has achieved the 2015 Office of the National Coordinator for Health Information Technology (ONC HIT) certification. Learn more.

Question 31

Is RXNT HIPAA compliant?

Accepted Answer

Yes, RXNT complies with all HIPAA requirements.

Question 32

Does the RXNT Electronic Prescribing solution satisfy the Electronic Prescribing of Controlled Substances (EPCS) state mandates?

Accepted Answer

Yes, RXNT’s eRX is EPCS-certified for all state mandates, as well as the federal “Every Prescription Conveyed Securely” mandate that takes effect in 2021.

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