Feb 3, 2025

Why 55% of Patients Prefer Using Mobile Apps for Healthcare

Carrie Barnes   |   Updated February 3   |  Reading time: 3 minutes

Patients Prefer Mobile Apps Blog

Mobile apps are a cornerstone technology in healthcare today. In fact, according to the 2024 Healthtech Perspectives Report, more than half (55%) of U.S. consumers prefer to use a mobile application to manage healthcare appointments, prescriptions, and medical records.


Mobile apps are a cornerstone technology in healthcare today. In fact, according to the 2024 Healthtech Perspectives Report, more than half (55%) of U.S. consumers prefer to use a mobile application to manage healthcare appointments, prescriptions, and medical records. Healthcare practices are responding to this preference by becoming mobile-first—meaning the mobile experience is the center point of care, not an afterthought. As a result, the healthcare experience is being redefined to include modernized workflows and greater accessibility for patients. 

Let’s explore the driving factors behind this shift and the benefits of mobile apps for patients and providers. 

The Benefits of Patient Care in the Palm of Your Hand

Today, smartphones are practically universal. With nine out of 10 patients owning one, practices are embracing mobile-first technology to improve outcomes and boost patient satisfaction. What does “mobile-first” mean? It is a strategy where healthcare solutions, services, and processes are designed with mobile devices as the primary platform. This approach keeps patients engaged with the devices they already use every day.

Simplifying Healthcare Management

Convenience is key, and mobile apps deliver. Our recent report surveyed 53% of U.S. consumers believe adding more technology to healthcare settings would improve patient experience. Mobile apps prove this by eliminating many common hassles. Patients no longer need to wait on hold to schedule an appointment—they can book it in seconds through a mobile app. Telehealth appointments mean they don’t always need to visit the office in person. 

This simplification extends across the board, making healthcare easier and faster to manage.

Besides scheduling appointments and accessing telehealth services, patients can do the following with a few taps on their devices:

  • Renew prescriptions: Mobile apps make it easier for patients to request prescription refills, view instructions, and get reminders when medications are due. As a result, patients stay on track with treatment plans, which leads to better outcomes. 
  • Access medical records and test results: Likewise, patients can view medical records, visit summaries, and test results through mobile apps. Patients are able to monitor their health over time in one convenient location. 
  • Communicate securely with providers: Through patient portals, providers can answer patient questions and clarify plans without requiring an office visit.

Providing Familiar Accessibility

Beyond simplification, mobile apps feel familiar. These apps are meant to be intuitive and user-friendly. Plus, many patients use smartphones every day for personal use, so they feel comfortable and confident using these tools. As a result, this level of accessibility drives engagement. Patients are more likely to use mobile apps for healthcare regularly if they’re easy to navigate and integrate seamlessly with things they already do each day.

Delivering Time Savings

Patients value their time.  Tasks that used to require phone calls or in-person visits can now be completed in minutes, asynchronously. Patients appreciate the flexibility and efficiency, which leads to a smoother healthcare experience for everyone.

The Benefits of Mobile Tech for Providers

Mobile-first practices aren’t just desirable for patients; they’re also transformative for providers and staff. Mobile apps reduce administrative burdens and optimize processes, which allows care teams to focus on patient-related activities rather than tedious, manual tasks. By integrating mobile apps, healthcare providers can:

  • Reduce Administrative Burdens: Apps automate appointment scheduling, prescription refills, and patient communications in one convenient location. This benefit is significant, as 66% of healthcare professionals report losing time to mundane tasks. 
  • Ensure Clarity: With mobile apps, patients have a secure, central location for their health records and other important communications. It provides a reference for treatment plans, reminders for appointments, and more. 
  • Empower Patients: Mobile apps enable patients to manage their own care in a way that works for them. This greater level of control and confidence may lead to greater adherence to treatment plans and improved health literacy. 

Mobile apps and associated technology give practices a competitive edge. One survey found that 35% of U.S. consumers would be likely to switch healthcare providers based on better digital services and an enhanced patient experience. Providers who integrate convenience and efficiency in their healthcare management are more likely to attract and retain patients. Investing in mobile technology is key to driving better patient outcomes, optimizing workflows, driving efficiencies, and reducing administrative burden. 

Want to learn more about how technology is shaping patient satisfaction? Check out our latest HealthTech Perspectives Report for the full story.

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