In January 2023, Quest Diagnostics announced that its ambulatory Quanum® Practice Solutions (formerly Care360) will be discontinued on December 31st, 2023, impacting Quanum Electronic Health Records (EHR), Quanum Electronic Prescribing (ePre), Quanum Practice Management (PM), and Quanum Revenue Cycle Management (RCM) software. Here’s what you and your practice need to know to prepare for the deadline and find a quality replacement to Quanum.
Change is inevitable in the complex healthcare market, and that includes the software systems that support independent providers, medical practices, and health networks across the United States. If you are a customer of the Quanum® Practice Solutions (formerly Care360) software suite from Quest Diagnostics, you likely already know that they will be sunsetting most of their ambulatory medical software products. This includes Quanum Electronic Health Record (EHR), Quanum Electronic Prescribing (ePre) and will impact Quanum Practice Management (PM), and Quanum Revenue Cycle Management (RCM).
If you are one of the more than 500,000 clinicians in the Quest network likely to be impacted by this big news, read on to learn how best to navigate what’s next and how you can seamlessly transition to a new software provider.
What Does Quanum’s Sunset Mean for Quest Customers?
Shifting from one clinical management and practice management software solution to another can be a tricky process without the right partner. It’s important that Quest Quanum® customers know all of the key details about the transition, as well as any challenges they should anticipate in finding an alternative:
Why is Quanum® Sunsetting at the End of 2023?
According to their official announcement from January 2023, the decision to discontinue ambulatory-focused Quanum® Practice Solutions was driven by broad changes in the healthcare space and in care delivery. Quest sites consolidation and and realignment: “By exiting the ambulatory segment, we hope to double our commitment to the important and growing area of health systems. By consolidating our efforts, we remain strategic in the allocation of our resources to provide the best solutions to our customers.”
The Quest products which will be impacted are:
- Quanum Electronic Health Record (EHR)
- Quanum Electronic Prescribing (ePre)
- Quanum Practice Management (PM)
- Quanum Revenue Cycle Management (RCM)
Meanwhile, Quest products that will continue operation past the deadline are:
- Quanum eLabs
- Quanum Lab Services Manager
- Quanum Enterprise Content Solutions
When is Quanum® Practice Solutions Sunsetting?
The deadline for current Quest Quanum® customers to transition to a new software system is December 31st, 2023, as this is when their Practice Solutions will reach end-of-life and go fully offline. Making a healthcare technology change can be challenging and will present a significant shift for many healthcare providers who have been using the Quest ambulatory system for the past decade. To make sure your practice is fully prepared, it’s essential to understand how this platform sunset will impact your practice and what steps you should take to find a suitable alternative.
Quanum® (formerly Care360) customers will be required to transition to another solution and/or receive an export of their data prior to the 12/31/2023 deadline, however Quest Diagnostics will maintain MACRA/MIPS certification through the 2023 reporting period for the convenience of customers.
There have been notable changes to customer contracts: all auto-renew contacts ceased as of the announcement and all terms converted to month-to-month. This allows customers to more easily transition to a new software provider at any time during 2023.
How to Find a Quanum® Software Alternative/Replacement?
The Quest Diagnostics medical software end-of-life is a significant event that underscores the importance of having modern, well-supported healthcare technology in place. Finding a replacement is essential, but you shouldn’t pick just any software—make sure to find a platform who will be a true partner in your transition and who offers apples-to-apples software solutions to maintain your organization’s workflows.
Here are some of the criteria you should consider when selecting an alternative.
Selection Criteria for a Quanum® Replacement
1. Compliance and Security
Outdated software may expose your practice to legal and financial risks if it cannot meet the latest security and privacy standards. Compliance with healthcare regulations, such as HIPAA & EPCS, is non-negotiable. You should also keep an eye out for certifications like ONC-HIT and SOC-2 Type II.
When beginning your search, identify if there are Quanum® (formerly Care360) features you no longer need, ones you would like to keep, or new ones you’d like to explore. Make sure to thoroughly compare the functionality of a new solution’s software against the needs you’ve identified and prepare questions for the vendors you interact with.
3. Patient Experience
Efficient EHR and practice management software is vital for providing quality patient care. A smooth transition to an effective system will help maintain the level of service your patients expect. Additionally, make sure you have explored the patient-facing side of a potential new solution, from the patient portal experience to the ease of scheduling, telehealth visits, and communications.
4. Training and support
Onboarding with a new system requires proper training and ongoing support from your software partner. It’s crucial to identify what level of support you’ll be able to receive, the average speed of issue resolution, and any fees associated with support. Having this information will give you peace of mind that you’ll be able to succeed with your new tools.
What Challenges Will Discontinuation Bring for Current Quanum® Customers?
Finding a Viable Alternative
The first challenge providers will face is identifying the right alternative software for their organization. Vetting for the right solution can be very time consuming, so it’s best that Quanum® customers begin their search as far in advance of the deadline as possible.
Keep reading to dive deeper into how you can find a good replacement for your practice, including selection criteria and examples of questions you can ask.
Navigating Data Migration
One of the primary challenges faced by Quest Diagnostics customers is the migration of their patient data, medical records, and financial information. Data security and integrity during this process is of paramount importance to maintain continuity in patient care and financial operations.
It’s important to note, as mentioned earlier, that the December 31st deadline is also the last date customers will be able to receive an export of their existing data from Quanum® (formerly Care360). You should request an export well in advance of this date to ensure a timely transition.
Learning a New System
Transitioning to new software means healthcare providers and staff will need to adapt to a new system, which may require training and support to ensure a smooth transition. This learning curve can impact productivity in the short term, so providers should adjust their schedules and expectations with this in mind.
Evaluating the cost of adopting a new software system is crucial. Budget constraints can be a significant concern, so it’s essential to identify the total costs you’ll be managing, including implementation, licensing, and ongoing maintenance.
How Can RXNT Help Quest Quanum® Customers?
RXNT is ready to help with your transition through the power of an integrated, comprehensive suite of clinical and practice management software. Our software solutions match Quanum’s capabilities but also go above and beyond to provide the best experience for healthcare providers and their patients in 2024 and beyond.
Here’s how RXNT can help providers successfully navigate this transition:
A Full Suite of Clinical and Practice Management Software
RXNT offers a full suite of clinical and practice management software that empowers healthcare providers to take charge of their day-to-day. From electronic health records, e-prescribing, scheduling, billing, revenue cycle management, mobile apps, patient engagement, telehealth, and more, our solutions provide a holistic platform that streamlines patient care and practice operations. RXNT delivers robust, user-friendly, and feature-rich solutions that enhance the efficiency and quality of care delivery.
Seamless Onboarding and Data Migration
We understand that transitioning to a new software system can be a complex process. That’s why RXNT is committed to providing a seamless onboarding experience. Our dedicated team will work closely with your practice to ensure a smooth and hassle-free transition. Data migration—one of the most critical aspects of this process—will be handled with precision and care at no extra cost. Our experts are well-versed in data transfers, including direct experience with other Quanum® customers, and will ensure that your patient records and practice data make a secure and accurate transition to our platform.
Free Training and Ongoing Support
Adapting to new software can be challenging, but RXNT is here to make it as painless as possible. We offer free training periods to ensure that you and your staff are well-versed in using our software. Our training sessions are tailored to your specific needs, making it easy for your team to get up to speed quickly. Additionally, our customer support is available for you, for free, forever—not just during the onboarding process, but for the long term. If you ever have questions or encounter issues, our responsive support team is just a phone call or chat away, providing you with the assistance you need to keep your practice running smoothly.
Affordable and Flexible Prices
We recognize that medical practices vary in size, specialty, structure, and financial resources. With that in mind, RXNT offers pricing plans that are competitive and highly flexible. Our goal is to accommodate the diverse needs of medical practices, whether you’re a small, independent clinic or part of a larger healthcare network. Our pricing model is designed to fit your budget and provide you with the services you require, without unnecessary costs. You can trust RXNT to offer an affordable solution that works for you.
Make the Switch to a New Solution Today
The discontinuation of Quanum® Practice Solutions (formerly Care360) marks a significant turning point for healthcare providers. While the transition may come with its challenges, careful planning and a well-thought-out strategy will help you successfully navigate this transition and set your practice on a path to a successful future with a new software partner.
With seamless onboarding, free training, ongoing support, and flexible, budget-friendly pricing, we ensure that your practice can continue to deliver top-quality care without missing a beat. At RXNT, we’re committed to helping your practice thrive in the ever-evolving landscape of healthcare technology.