Mar 9, 2021

How Much Does Healthcare Software Really Cost?

Last updated March 10, 2021  |  Published March 9, 2021 by Hannah Orlousky

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For providers, price is the number one barrier in Electronic Health Records (EHR) adoption, according to a study by the National Institutes of Health. Determining your bottom line cost can be anything but straightforward.


Software companies, and particularly those catering to the medical industry, can disclose pricing information in a variety of ways. While some require the completion of lengthy forms, custom quotes, or virtual interviews for even a ballpark number; others are more forthright about their costs. Don’t let misconceptions about hidden fees and ongoing costs keep you from exploring software that will elevate your practice and your business.

Debunking Myths About Software Costs

Myth: While the initial monthly or yearly price may be within your budget, these software costs often do not include charges for add-ons like implementation and data migration.

Reality: HealthIT reports that implementation costs can range from $15,000 to $70,000, depending on the number of providers. However, not all software vendors (including RXNT) charge for setup. It’s an important question to ask during your research process. 

Myth: Pricing is based on the total number of staff members using the software, and vendors may impose limits on the number of individuals using the product.

Reality: Not all software companies set pricing the same way. For example, RXNT doesn’t charge for any non-licensed staff members who use our software—you only pay for licensed providers.

Myth: You will pay extra to integrate with compatible healthcare software, send and receive referrals, generate electronic lab orders, or set up any other data-sharing connections.

Reality: Data migration is one of the biggest obstacles when changing EHR software, both in terms of cost and effort. You can pay as much as $50,000 for data migration with some EHRs! Using a cloud-based software system can mitigate some of these challenges. Interoperability is critical to quality health outcomes and RXNT doesn’t charge for data migration between internal software (such as billing) or external resources (such as labs or other providers). And we’ll take care of it for you, so there’s minimal effort required on your part.

Myth: Healthcare software is complex, inflexible, and difficult to understand. Contracts typically include fees for support and training services—and without the training, you’ll never figure it all out!

Reality: According to a survey by MGMA, training can make a significant difference in the return on your EHR investment, but it can be expensive—as much as $10,000. Training and support from RXNT’s US-based customer representatives is free and unlimited! Don’t gamble on getting it right—get the training you need during set-up and whenever your practice staff grows, changes, or needs a refresh. 

Myth: Adding Electronic Prescribing for Controlled Substances functionality is expensive and complicated.

Realty: The cost of EPCS setup, tokens, and annual fees can impact your software budget. When the United States federal government’s SUPPORT Act took effect on January 1, 2021, EPCS was required for Medicare Part D beneficiaries. Plus, many states have already mandated EPCS adoption, with more expected in the future. Good news! RXNT’s EHR software includes EPCS at no additional cost and only charges $75 per year to cover the cost of two-factor authentication tokens.

We won’t keep you guessing 

Cost is an important factor in your EHR decision, but RXNT is transparent about our fees—in fact, they’re spelled out right on our pricing page. Looking to save even more?  Get a 10% discount when you choose an annual plan for RXNT’s EHR, Practice Management, and Full Suite Solutions. And you won’t have to worry about hidden fees either. There’s no charge for 24/7 cloud-based access, implementation or training, system updates, mobile applications, or ongoing support from our dedicated team headquartered in Annapolis, MD. 

Ready to learn more?

Find out why our award-winning, certified solutions are the right fit for your practice. Since 1999, we have provided integrated, cloud-based Electronic Prescribing (eRx), Electronic Health Records (EHR) with patient portal, and Practice Management (PM) with medical billing and scheduling.

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