Collecting patient balances is a necessary part of running a healthy practice, but it can quickly create friction when the process feels confusing. Learn how practices can improve collections through clearer communication, flexible payment options, and digital tools. Key takeaways Patient payment confusion is one of the most common sources of frustration between practices and […]
5 Ways to Reduce Patient Payment Confusion Read More »
2026 has been an award-winning year for RXNT so far—receiving more than 50 industry recognitions. RXNT, a Maryland-based healthcare technology pioneer, announced today that it has been recognized more than 50 times through the first half of 2026 by leading market research companies, publications, and software marketplaces, such as Black Book Market Research, G2 (including
Driving Healthcare Innovation: RXNT Continues Growth in 2026 with 50+ Industry Awards Read More »
Implementing new healthcare software is only the beginning. The real challenge is getting staff to actually use it correctly and consistently. This blog breaks down what non-adoption looks like, why it happens so frequently, and what healthcare organizations can do to drive genuine, lasting utilization across their teams. Key takeaways Your new healthcare software is
Implementation Does Not Equal Adoption: How to Get Staff to Actually Use New Tools Read More »
In many ways, digital tools make healthcare more convenient and transparent. However, they also pose a challenge: when patients can send a message at any time, they may assume someone is available to respond at any time. Key takeaways Many portal inboxes look and feel like common messaging apps, which patients associate with quick back-and-forth
The Misconception Behind Patient Engagement: Provider Access vs. Availability Read More »
Tailor claim checks to your own workflows and payer-specific needs, catching issues earlier and reducing preventable denials before they ever reach a payer. As healthcare practices grow, so do the billing challenges: more claims to submit, tighter payer requirements, and rules that vary widely from one payer to the next. While standard claim scrubbing rules
Reduce Claim Rejections and Administrative Overhead with Custom Scrubbing Rules Read More »
Delivering whole-person care requires tools that support more connected, comprehensive experiences across the care journey. Key takeaways Physical and mental health are deeply connected, yet they’re often treated separately in traditional care settings. Unfortunately, a fragmented approach to care can lead to missed insights, lower patient engagement, and less effective outcomes. By taking a more
Bridging the Gap Between Physical and Mental Health in Patient Care Read More »
While the importance of mental healthcare is becoming more widely recognized, many people still struggle to get timely support due to a mix of social, financial, and structural obstacles that limit access to care. Key takeaways Even as mental health care becomes more mainstream, access to care remains inconsistent. Patients face personal, financial, and systemic
5 Reasons Patients Still Struggle When Seeking Mental Health Care in 2026 Read More »
AI is rapidly changing how patients seek out and interpret health information. In the process, it’s raising the bar for what they expect from their providers. Instant answers, simplified explanations, and always-on accessibility are shaping a new standard for speed, clarity, and responsiveness. Key takeaways As Technology Changes, So Do Patients’ Expectations Every day, more
Your Patients Are Coming Equipped With AI-Generated Opinions. Here’s How To Handle It Read More »
Operational change often means shifting roles and increased workloads for healthcare workers, which can lead to higher burnout and turnover. Reducing turnover comes down to recognizing its warning signs and implementing proactive strategies that protect staff time and encourage open communication. Key takeaways Organizational change, driven by new technology, restructuring, or regulatory shifts, often triggers
How To Reduce Turnover During Organizational Change in Healthcare Read More »
When workflows, messaging, and care delivery are predictable and aligned, practices experience fewer mistakes and stronger patient relationships. Two patients can receive very different experiences at a practice, even if they both receive quality care. One patient is greeted warmly by the front staff, checked in quickly, and seen on time. Yet the other patient