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Oct 16, 2015

Electronic Health Records: The Truth About “Free” Solutions

Updated May 20, 2021  |  Published October 16, 2015 by Alanna Diffendal

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Electronic health records solutions are supposed to help practices streamline workflow (saving physicians time) and, more importantly, facilitate better patient care. All too often we receive calls from physicians using a free electronic health record (EHR) solution complaining that the EHR they selected is actually making their practice less efficient. Choosing a cost-effective EHR is smart, but it is imperative to understand the distinction between selecting a cost-effective EHR and a free EHR. Choosing the right software solution for your practice is critical because the wrong solution can drain your financial resources, serve as a barrier to adoption by your physicians, nurses, and staff, and ultimately hinder your ability to provide the best patient care.

When determining which solution is right for you, think beyond the initial cost of the EHR and ask yourself the following the questions:

  • Does the vendor supplying the free EHR software offer ongoing, live technical support at no cost?
  • Does the EHR vendor provide training to the practice’s physicians, nurses, and staff at no cost?
  • What is the cost to enroll and train new providers to the practice’s care team?
  • Is there a cost when new product features and enhancements are launched?
  • Does the vendor offer a free upload of patient demographics into the EHR system to reduce the need for manual data entry?

While EHR software may be provided by a vendor at no cost, it is likely that you may be expected to cover many other costs, such as support and training costs. The healthcare technology is an expensive industry, and revenue is required for any EHR vendor to survive and compete in the marketplace.

Not only can unexpected costs arise as the result of selecting a free EHR, but poorly designed EHRs can drain practices of one of their most valuable resources, time. Time wasted on EHR software that lacks intuition and is clunky to operate is not only frustrating, but it can significantly reduce the number of patients your practice can see each day. This not only reduces a practice’s revenue, but it can also disrupt your ability to provide quality patient care.

So, why pay for an EHR?

At RXNT, we have spent the time to design a streamlined solution tailored to meet the needs of our physicians. It is our policy to listen to all customer feedback to continually improve customer workflow. Cloud-based technology allows RXNT to push automatic updates for all customer accounts at no cost.  Unlimited training and support is standard with all of our solutions and is included at no additional cost to our customers. This includes live telephone and email support and training Monday through Friday, 9am – 5pm ET and 24/7 critical support.  A well designed EHR and a knowledgeable support and training team can not only save your practice time, but can also help facilitate better patient care. More benefits of electronic health record solutions can be found here.

About RXNT

Networking Technology, Inc. dba RXNT, based in Annapolis, MD, develops innovative software solutions for ambulatory care practices. RXNT has been a leader in cloud-based software for over 16 years with a fully integrated line of solutions including RXNT|PM (practice management), RXNT|EHR (electronic health records), and RXNT|eRx (electronic prescribing). For more information about RXNT|EHR, or RXNT’s other software solutions, visit us online at, call us at 800-943-7968 Ext. 3, or follow us on LinkedIn.

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