Question 1

What is RXNT?

Accepted Answer

RXNT is a Maryland-based ambulatory healthcare technology pioneer that empowers medical practices and healthcare organizations to succeed and scale through innovative, data-backed, AI-powered software.

Our fully-integrated suite of technologies—like Clinical EHRs, Practice Management, Medical Billing and RCM, E-Prescribing, Practice Scheduling, Patient Portal, and more—is trusted by tens of thousands of professionals to drive growth and streamline business operations and patient care.

Using our software, more than 125 million prescriptions have been transmitted and over $7 billion in claims have been processed.

Question 2

What are the advantages of using RXNT’s digital solutions over those of other companies?

Accepted Answer

For over 25 years, RXNT has provided certified, award-winning software that helps our customers deliver quality results while maximizing profitability. Our products are available as stand-alone and fully-integrated solutions. Predictable pricing includes onboarding, training, regular system upgrades, and ongoing US-based support at no extra charge.

Question 3

Where is RXNT located?

Accepted Answer

RXNT is headquartered in Annapolis, Maryland, but has a remote team spanning multiple states across the United States.

Question 4

What’s the story behind RXNT?

Accepted Answer

In 1999, founder Randy Boldyga was inspired by a story of a toddler who received a lethal dose of a medication after a pharmacist misinterpreted the prescribing physician’s handwriting. Randy and a small team developed an electronic prescribing solution that greatly reduced the risk of adverse drug effects and negative interactions. More than 25 years later, RXNT offers a portfolio of digital healthcare solutions that have patient well-being and safety as their foundation.

Question 5

Who owns RXNT?

Accepted Answer

Randy Boldyga, President and CEO, founded RXNT with a vision of providing a safer and more efficient way to prescribe medications through Electronic Prescribing (ERX). Building on the success of ERX, today RXNT offers a comprehensive portfolio of digital healthcare software, including Electronic Health Records (EHR), Practice Management with Medical Billing and Scheduling, and an integrated Full-Suite.

Question 6

If I have more than one RXNT software, can they be integrated?

Accepted Answer

Yes! All RXNT solutions use the same database and are designed to work seamlessly with other RXNT solutions. Data transitions quickly and accurately from one system to another, making it easier to run customizable, comprehensive reports.

Question 7

What’s included in the Full Suite platform?

Accepted Answer

Our Full Suite is a fully integrated system of software that includes Electronic Prescribing, Electronic Health Records with a patient portal, and Practice Management with patient scheduling and medical billing. Learn more.

Question 8

Does RXNT offer mobile applications for iOS or Android?

Accepted Answer

Yes. Registered RXNT users can download our cloud-based iOS and Android apps to e-prescribe, capture billing charges, manage scheduling, and check-in patients. Learn more.

Question 9

Do RXNT products work for providers with multiple offices or locations?

Accepted Answer

Absolutely. RXNT’s solutions allow for easy differentiation between multiple practices and locations in an efficient and easy-to-use manner. Information easily flows between all locations and remains up-to-date in real-time.

Question 10

Does RXNT’s Electronic Health Record have a patient portal?

Accepted Answer

Yes! Our patient portal helps keep you connected with your patients by giving them the ability to view medical data, download and sign consent forms, access wellness information, get lab results, schedule appointments, and pay bills online. Learn more.

Question 11

What telehealth/telemedicine features does RXNT offer?

Accepted Answer

We offer a variety of secure and HIPAA-compliant telehealth features that can be accessed via our patient engagement tools and patient portal, MyRXNT. These include scheduling and appointment management, provider messaging, lab and test access, easy medical bill pay, and form filling/document signing.

Providers can also host virtual appointments in RXNT by using our VideoBridge integration tool to connect with their preferred HIPAA-compliant video platform. VideoBridge is compatible with popular services like Zoom, doxy.me, and more.

Question 12

What steps does RXNT take to protect my data?

Accepted Answer

We take customer and patient data security very seriously. Our cloud-based software—with automatic updates and patches—is more secure than server-based products. RXNT follows strict information security policies across all teams, and all of our applications and data are hosted on SOC-2 Type II certified data center(s). Read more about your security steps:

Azure Cloud Defender: Active threat detection and response capabilities are enabled to identify and address potential security incidents.
Certification: RXNT's software is ONC-HIT certified by Drummond, Surescripts certified, certified for EPCS prescribing, and fully HIPAA compliant. See all certifications & awards.
Continuous Improvement: Our security program is dynamic and evolves in response to emerging threats and industry best practices. We are dedicated to maintaining the highest level of security for our customers and their patients. Specific security controls and certifications are subject to change as we continuously improve our platform.
Security Controls: We implement a range of security measures, including data encryption, access controls, vulnerability management, and regular security assessments to safeguard PHI and maintain compliance with HIPAA and other applicable regulations.

Question 13

Has RXNT ever experienced a data breach?

Accepted Answer

No. Since our inception in 1999, RXNT has never experienced a data breach. For more than 25 years, RXNT has made it a priority to protect the security of our customers' data and information.

Question 14

Does RXNT require periodic password resets?

Accepted Answer

No. As outlined by the National Institute of Standards and Technology division of the U.S. Department of Commerce, "Verifiers SHOULD NOT require memorized secrets to be changed arbitrarily (e.g., periodically)." For more information, please see the NIST Special Publication 800-63B, Digital Identity Guidelines.

Question 15

Does the RXNT Electronic Health Record (EHR) have the certifications needed to satisfy Meaningful Use requirements?

Accepted Answer

Yes. RXNT’s EHR solution is Drummond-certified and has achieved the 2015 Office of the National Coordinator for Health Information Technology (ONC HIT) certification. Learn more.

Question 16

Is RXNT HIPAA compliant?

Accepted Answer

Yes, RXNT complies with all HIPAA requirements.

Question 17

Does RXNT's E-Prescribing Solution Satisfy the Electronic Prescribing of Controlled Substances (EPCS) state mandates?

Accepted Answer

Yes, RXNT’s eRX is EPCS-certified for all state mandates, as well as the federal “Every Prescription Conveyed Securely” mandate that took effect in 2021.

Question 18

Is RXNT free?

Accepted Answer

RXNT digital solutions are not free; however, our all-in price includes setup, training, ongoing US-based support, and regular updates. View the full pricing breakdown here. Learn more.

Question 19

Will I be locked into a multi-year contract with RXNT?

Accepted Answer

No, our subscriptions are 1-year commitments that automatically renew annually. Subscriptions can be cancelled prior to renewal if the customer provides us with a 60 days' advanced written notice.

Question 20

Will I have to pay extra for setup, training, or support?

Accepted Answer

No, our all-in pricing includes onboarding, training, US-based support, and regular upgrades. Learn more.

Question 21

Is there a discount for an annual subscription?

Accepted Answer

Yes. You’ll pay 10% less if you choose to subscribe to RXNT’s EHR, Practice Management, or Full Suite with a single, annual payment rather than monthly payments.

Question 22

Are multiple payment options offered?

Accepted Answer

Yes. Except for our Electronic Prescribing solution (eRx), you can choose either monthly or annual payments, with a 10% discount for annual payments. Learn more.

Question 23

What are the system requirements for RXNT's solutions?

Accepted Answer

Browser: The latest version of Google Chrome (recommended), Microsoft Edge (Chromium-based version), or Mozilla Firefox.

Screen Resolution: 1920x1080 at 100% zoom is recommended, but at a minimum 1280x800.

Operating Systems: Windows and Mac.

Hardware: 2 GHz processor, 4 GB of RAM.

Internet speed: 25 Mbps is preferred, but anything greater than 10 Mbps is acceptable.

Question 24

Can I use RXNT's solutions with a Mac or PC?

Accepted Answer

Yes. All RXNT solutions work on both Macs and PCs, as well as mobile devices such as smartphones and tablets with our easy-to-use mobile apps.

Question 25

How involved will I need to be during the setup process?

Accepted Answer

Your involvement will depend on the product, but a successful implementation is dependent on a close working relationship between RXNT and the Client. RXNT recommends each new client assign one individual of their team to be fully dedicated to the RXNT project for 30-60 days, depending on the project. That individual will be responsible for meeting with RXNT weekly, providing RXNT with information we require for setup, and completing a checklist on behalf of the practice.

Question 26

How long does it take to set up an RXNT solution?

Accepted Answer

RXNT solutions are typically up and running within days or weeks:

Electronic Prescribing: 5-7 business days*
Electronic Health Records: 10-15 business days*
Practice Management: 15-25 business days*
Full Suite: 15-25 business days*

*Figures provided are averages experienced by customers. Actual time frame may vary.

Question 27

How is data transferred from my current system to RXNT?

Accepted Answer

RXNT offers a complimentary data import of all your patient demographics, insurance information, and PDFs. This is done during the implementation process. Your assigned project coordinator will provide you with the necessary files.

Question 28

If I have multiple RXNT solutions, will I need separate logins?

Accepted Answer

No, only one login is needed.

Question 29

Will ID proofing affect my credit score?

Accepted Answer

No. RXNT partners with ID.me to verify your identity based on the information included in your credit report. Our ID proofing process is not a credit check.

Question 30

Who do I contact when I need help?

Accepted Answer

You can call us at (800) 943-7968 anytime.

Technical support is available on weekdays starting at 8am ET, and 24/7 critical system coverage is always available. For complete hours plus phone numbers, emails, and more, check out our Help Center here.

The RXNT Help Center provides access to our knowledge base for detailed walk-throughs, guides, and documentation on our software.

The RXNT Learn Center provides access to videos and resources in our academy to set your practice up for success and make the most of your subscription.

Please visit https://status.rxnt.com to check on system incidents and uptime.

Question 31

Does RXNT outsource its implementation or support teams?

Accepted Answer

No. All of RXNT's Support and Implementation teams are in-house. Our representatives are able to resolve customer issues during the initial contact over 80% of the time.

Question 32

Is training included with RXNT products?

Accepted Answer

Yes. Online training for you and your staff is included in your onboarding package. After your onboarding period, additional online training can be purchased.

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