Jun 16, 2016

Patient Reminders: Helping the Patient and the Practice

Updated June 28, 2023  |  Published June 16, 2016 by Maxfield Rodriguez

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Imagine saving hundreds of man hours within your practice. Through the adoption of EMR (electronic medical records) technology comes a slew of features that can help create efficiency and increase revenue. Patient reminders are a prime example of technology making an impact on practices’ success. “Provider-specific studies from Johns Hopkins and the University of Rochester show a 30% decrease o[f] patient no-shows” when utilizing patient reminders, which is a great way to help maximize revenue. Patient reminders are typically offered in the form of SMS text messages, email, or automated phone calls.

RXNT can help a practice achieve three outcomes when using patient reminders:

  1. Improve Practice Efficiency
  2. Improve Visit Outcomes
  3. Improve Patient Satisfaction

Patient engagement is important for both the practice and the patient. For the practice, patient reminders help alleviate an overwhelmed, front office staff by improving the patient check-ins, rescheduling, and insurance collection processes. On the patient side, it’s a friendly reminder of their appointment via the patient’s preferred method of communication.

Surprisingly, many practices have yet to adopt patient reminders. In 2016, Nielsen Strategic Health Perspectives surveyed 626 Physicians and found out that only “20 to 30 percent of the total surveyed reported that they have various forms of digital access like online submission of medical questions, email or text reminders.” Fortunately, RXNT offers patient reminders in the form of SMS text messages, email, or automated phone calls, which the practice can customize what type of reminders specific patients want. If you would like to learn more check out RXNT|EHR and RXNT|Scheduler online, reach out to us at 800-943-7968 option 3, or email us at [email protected].

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