General
Contact your Office Manager because they have access to temporarily reset your password. Requests for direct password resets will not be managed until the next business day and must be managed by phone to meet HIPAA compliance.
Ensure that you have contacted an RxNT Team Member to activate your token. The account must update overnight before you can begin to utilize your token.
From any page on the RxNT site, select "Customer Login" in the top right-hand corner. You will then be prompted to enter your login credentials.
RxNT|EPCS includes a link to our ID proofing partner, Experian. Click on the link to answer a series of questions meant to confirm your identity. After ID proofing is complete, you are issued a password (something you know) and a token (something you have) to meet the two-factor authentication required by the Drug Enforcement Agency (DEA) to prescribe controlled substances. RxNT provides prescribers two options for the token through our partner, Safenet: a physical device or a downloadable application.
Google Chrome and FireFox are the most recommended browsers to use when accessing RxNT. We do also support Internet Explorer 11 and up. We do not Support Microsoft Edge or any later version of Internet Explorer.
You would want to have a designated Practice Administrator create a new staff account. This can be found in "Utilities" section of the main dashboard screen that you see when you log in. This is not to be confused with the "Utilities" section once you are already logged into the product (EHR, Erx, Scheduler or PM) that you are using.
Our Support hours are 9am-5pm EST, providing support for Critical Software issues 24/7.
When logged into your RxNT account, Go to the Utilities tab. Under the support drop down, click on "User Manuals". There you will be able to access RxNT's collection of manuals.
You can find more information about RxNT|EHR ONC-certification here or by visiting the CHPL site.
No. In addition to online training materials (found in “Utilities”), you can always contact our Support Team to schedule a FREE initial, ongoing or refresher training sessions at any time. RxNT is different from many other vendors that charge additional fees for their system training. RxNT understands that users need to feel comfortable and knowledgeable when managing their patient data and doesn’t believe in charging for such required services.
Phone support is available Monday through Friday, 9 AM – 5 PM ET; and after-hours support for critical application issues is available 24/7, 365 days a year. “Critical application issues” means the Licensed Product is not available and for these issues, Licensee should call the RxNT support line or email support@rxnt.com and an on-call RxNT support team member will respond within 4 hours by email or phone.
RxNT’s support staff is at our headquarters in Annapolis, MD. We pride our company’s reputation on providing one of the best support teams in the industry. We would be happy to provide references from several happy clients upon request
RxNT is a privately held company that is not investor driven. Why is this important to you? This is important because we do not make decisions based on revenue and profit.  We do what is right for our clients because we want to build a long-term relationship and sometimes this means forgoing profit in the short-term to keep a client long-term.
RxNT has been in business since 1999 and over the years clients of all sizes have come to depend on us.  We have clients with more than 500 providers and we have clients with as few as 1 or 2 providers. Our typical client is one that is looking for a high-quality solution for a cost-effective price. We are not a publicly traded company so our company is not an investor (profit) driven.
Cloud-based solutions are becoming more and more common in all industries.  They are more reliable, cost-effective, and require less maintenance.  RxNT has been using cloud-based technology since 1999 so we are considered leading experts in cloud-based technology. We have perfected our products and the technology to ensure your practice is running in a highly efficient manner.
RxNT|PM
RxNT has to add Rendering Providers in order to control licenses. Please feel free to reach out to your Sales Rep or RxNT Support to initiate this process!
RxNT provides an ALERTS pane on the opening page of your billing solution. Select the Rejected Claims tab, once in the window scroll to the far right Rejection column and select the Red Triangle.
Yes, from the ALERTS pane select Pending ERAs, then select the Check#/EFT Trace#, then PRINT from the top right corner of the screen.
From the CLAIMS screen, place a check in the far left column before the encounter # then select the SEND CHECKED icon.
From the Claims Screen select the PENDING tab.
If the case is set to Self-pay you will not be creating a claim, you will instead be creating a patient statement or invoice so you will not have the Save CLAIM or Send CLAIM options.
You will be able to delete an encounter in the billing solution IF there have been no payments AND a claim had never been created from the encounter, scroll to the bottom left of the page and you will see the DELETE button.
Once you create a claim you will no longer have the ability to DELETE the encounter and the balance becomes your AR. So you will need to enter an adjustment to satisfy the balance for this encounter.
Yes, in the patient case file, scroll to the payer line and select the open file folder allowing you to edit the payer section, then choose the appropriate selection from the Medicare Secondary drop-down.
EPCS
Contact your Office Manager because they have access to temporarily reset your password. Requests for direct password resets will not be managed until the next business day and must be managed by phone to meet HIPAA compliance.
Ensure that you have contacted an RxNT Team Member to activate your token. The account must update overnight before you can begin to utilize your token.
Before RxNT can send you your token, you need to complete the Identity Proofing Test. This is located within your RxNT Account and steps were sent to you in your "RxNT Getting Started" email. Steps to access ID Proofing Test:
  1. Go to the "Utilities" tab
  2. Select "Activate EPCS"
Once you successfully authenticate your identity, RxNT will be notified to begin processing your token.
RxNT|EPCS includes a link to our ID proofing partner, Experian. Click on the link to answer a series of questions meant to confirm your identity. After ID proofing is complete, you are issued a password (something you know) and a token (something you have) to meet the two-factor authentication required by the Drug Enforcement Agency (DEA) to prescribe controlled substances. RxNT provides prescribers two options for the token through our partner, Safenet: a physical device or a downloadable application.
Please be sure you are entering your current RxNT login Password in the top box & enter the generated numeric PIN within 8 seconds.
No. Due to DEA policy, Providers are only allowed to have one form of token for each location.
Yes. RxNT is one of only a few vendors in the US that is certified for electronic prescribing of controlled substances (EPCS). Registered Physicians may prescribe controlled substances using RxNT but can only transmit the prescriptions to pharmacies that are also EPCS certified.  Retail & Chain pharmacies are adding new “EPCS” enabled pharmacies every day.  Our product provides easy identification of EPCS-certified pharmacies allowing EPCS-certified providers to quickly find a convenient pharmacy in their area.  Additionally, Physicians are able to send controlled substances through RxNT’s Mobile Applications.

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