Client Services Privacy Policy
Client Services Privacy Policy
Last Updated: August 25, 2025
SCOPE OF THIS POLICY
This Platform Privacy Policy ("Policy") describes how Networking Technology, Inc. dba RXNT ("RXNT", "we", "us", or "our") collects, receives, uses, and shares information about you from desktop, mobile, or cloud-based software via our RXNT Electronic Health Records (EHR), Practice Management (Billing and Scheduling), Electronic Prescribing, Patient Portal, Ambient IQ, or RXnotify (collectively, Products), or related customer support services. It also outlines the choices available to you regarding our use of your personal information and how you can access and update it.
This Policy does not cover information RXNT may collect or receive through our websites, rxnt.com, rxnotify.com, or any other website owned by RXNT, or any related services or applications (our Websites). For more information about the information collected or received through our Websites, please see our Website Privacy Policy.
This Policy does not cover the privacy practices of third parties. RXNT Products may include links to websites and/or applications operated and maintained by third parties. We encourage you to review the privacy policies of those third parties because we have no control over the privacy policies of websites or applications owned by those third parties, and we cannot guarantee that such third parties will adhere to the same privacy practices that we do.
INFORMATION WE COLLECT
The types of information we collect about you depend on how you interact with us and our services. When we use the term “Personal Information,” it means information that identifies you, describes you, relates to you, or can be associated with you.
Personal Information does not include publicly available information from government records, de-identified or aggregated consumer information, or information excluded from applicable laws, such as health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA). If you are a patient using RXNT Products, the information you provide to us through our Products may be considered protected health information (PHI) and will be protected by RXNT as required by federal and state laws. Our processing of PHI on behalf of our healthcare provider customers is governed by our agreements with our customers, including our Business Associate Agreement as required by HIPAA. If you are a patient, your healthcare provider may also have their privacy practices and policies that govern how your provider collects, uses, and shares your information.
The following categories and specific types of Personal Information may be collected by us when you use our Products:
Basic Identifiers and Government-Issued Identifiers
When you use RXNT Products and create an account, we collect basic identifying information about you, including your full name, email address, phone number, mailing address, account name, company name, signature, and other similar identifiers. You may also provide us with Personal Information about other individuals, such as their name, title, email address, phone number, and other identifiers, with their consent. It is your responsibility to get permission from anyone whose Personal Information you provide to us. We will only use that Personal Information to complete your request.
Depending on how you interact with us and what products or services you use in our Products, we may collect information related to government-issued identifiers, including your driver’s license number, or other similar government identifiers for identification verification purposes. If you are a provider using our Products, we will also collect your NPI, medical license number, or other credentials.
Payment Information
When you use RXNT products, we may require that you enter your credit card or ACH information.
Commercial and Professional Information
When you purchase our Products or request product information, we collect information related to the products or services you purchased or requested information about. When you create an account in our Products, we collect information related to your organization, including your organization’s name, phone number, address, and specialty. We also collect your title, the number of providers in your organization, and the product and service interests of you and your organization.
User Content
When you communicate with us through email, chat messages, or other channels, we collect information you provide related to product reviews, testimonials, survey responses, feedback, usernames, passwords, and other content. As a patient, communications received from RXNT may relate to administrative aspects of your care, e.g., appointment requests, reminders, prescriptions, savings, cancellations, and other notifications.
Internet or Other Network Activity
RXNT may automatically receive and record information on our server logs from your browser, including your internet protocol (IP) address, your search or browsing history, and information related to your interactions with our Products, emails, texts, and advertisements.
Device Information and Other Tracking Identifiers
RXNT collects data about your device and how you and your device interact with our Products. This may include your IP address, cookies, beacons, pixel tags, browser type, device type, device identifiers, and regional and language settings.
Usage and Performance Information
RXNT collects data related to the use of our Products. This data may include your interactions with our Products, error reports, and general performance data. This data helps us to diagnose problems with our Products and to improve various features and solutions for your future use.
Geolocation Data
RXNT may collect information, including your IP address, that allows us to determine your general location (e.g., your city or state).
Audio and Visual Information
RXNT may record your voice or likeness, such as when you attend an online product demonstration, or when we record training sessions or customer service calls for quality assurance.
Inferences
RXNT may also use the information identified in this section to draw inferences.
HOW WE COLLECT INFORMATION
User-Provided Information
RXNT obtains Personal Information when you provide it to us when you create an account, contact us, otherwise provide information to us, or sign up to receive emails, text messages, and/or postal mailings.
Cookies
To improve the use and functionality of our Products, certain portions of RXNT Products use cookies to recognize your preferences and temporarily store session information on your browser. A cookie is a small text file that often includes an anonymous unique identifier, which is placed on your device’s hard drive by a webpage server. Cookies contain information that can later be read by a web server in the domain that issued the cookie. We link the information we store in cookies to Personal Information you submit while on our Products.
RXNT uses both “session” cookies and “persistent” cookies. A session ID cookie will get removed automatically when you close your browser. We may use session cookies to make it easier for you to navigate our Products. A persistent cookie remains on your hard drive for an extended period. We may also set a persistent cookie to store your passwords, so you don’t have to enter them more than once if you so choose. We have cookies on our Products, but the data is only collected in the aggregate. We use third-party cookies to track non-personally identifiable information about visitors to our Products in the aggregate. If you do not want the Websites to deploy cookies in your browser, you can set your browser to reject cookies or to notify you when a website tries to put a cookie in your browser software. You can also manually clear the cookies within your respective browser (see your browser for help). If you configure your browser to reject certain cookies, the opt-out may not function properly. If you change browsers or devices, or delete cookies, you may need to opt out again.
Web Beacons / GIFs
RXNT uses software technology called clear GIFs or web beacons to help us better manage content on our Products by informing us what content is effective. These technologies are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear GIFs are embedded invisibly on web pages and are about the size of the period at the end of this sentence. In some cases, we tie information gathered by clear GIFs to our customers’ Personal Information; an example would be tracking emails that have been opened by recipients, which allows us to measure the effectiveness of our communications and marketing campaigns.
Third-Party Tracking
The use of cookies by any tracking utility company is not covered by our Policy. We do not have access to or control over these cookies. A tracking utility company may use session ID cookies and/or persistent cookies.
We use local storage, such as HTML5, to store content information and preferences. Third parties with whom we partner to provide certain features in our Websites or to display advertising based upon your browsing activity also use HTML5 to collect and store information. Various browsers may offer their management tools for removing HTML5.
Behavioral Targeting / Re-Targeting
We partner with a third-party ad network to either display advertising on our Websites or to manage our advertising on other sites. Our ad network partner uses cookies and web beacons to collect information about your activities on our Websites and other websites to provide you with targeted advertising based on your interests. If you do not wish to have this information used to serve you targeted ads, you may opt out of interest-based advertising across browsers and devices that participate in the Digital Advertising Alliance or Network Advertising Initiative by visiting their websites www.aboutads.info/choices and www.networkadvertising.org, respectively. You may also opt out of interest-based advertising through the settings on your device or within a mobile app, but your opt-out preferences may apply only to the browser or device you are using when you opt out. Please note this does not opt you out of advertising. You will continue to receive generic ads.
Additional Sources
We may also receive information about you from third-party partners or publicly available sources, where permitted by law, such as data analytics providers, fraud prevention service providers, vendors that provide services on our behalf, marketing and advertising service providers, or publicly available sources. We may combine this information with information collected directly from you.
HOW WE USE INFORMATION COLLECTED
RXNT uses the information we collect for the following purposes:
- Communication. If you contact us through our Products, we will use your Personal Information to communicate with you and provide customer service and support. For example, we will send service-related announcements on occasions when it is necessary to do so, including if our Products will be temporarily suspended for maintenance. We may share updates regarding our products and services or provide relevant offers from third-party partners.
- Providing Services. If you request a product demo and sign up for our Products, we may use the information you provided in your request to service and maintain your account, provide customer support, and communicate with you about our Products and services.
- Product Performance and Personalization. We use Personal Information to save user preferences, authenticate users, debug, and improve the performance of our Products. Additionally, we use Personal Information to understand how you interact with our Products, advertisements, and communications with you, to determine which of our products or services are most popular, and to improve our Products, services, and marketing campaigns.
- Marketing and Advertising. We use Personal Information to market, promote, and advertise to you. This includes sending communications via email, text message, or postal mail to inform you about our services, Products, new product launches, and referrals, as well as displaying advertisements for our Products and services on social media and other websites.
- Analysis & Product Development. We use Personal Information to conduct research and analytics, including to improve our Products and services.
- Business Operations. For our operational purposes and the operational purposes of our service providers and integration partners.
- Employment Matters. When you inquire or apply for a job at RXNT, we use the information to make decisions about recruiting and in anticipation of a contract of employment. For more information about how we collect and use applicant data, please see our Privacy Notice Regarding the Collection of Personal Information to California Job Applicants.
- Legal & Security. We may provide access to your Personal Information to respond to law enforcement requests, court orders, governmental regulations, or as otherwise required under applicable law; to take appropriate action regarding any use of our Products that may violate any law or regulation; to protect the health, safety, security, property, and interests or rights of us or others; and to investigate or respond to or resolve problems or inquiries or defend our interests.
- Additional Purposes. We may disclose other purposes for collecting information from you at the time of collection.
HOW WE SHARE INFORMATION
With regard to Personal Information, RXNT appreciates its sensitivity and the need to limit its disclosure. Accordingly, we limit our sharing of your Personal Information as follows:
- As Required By Law. We may provide access to your Personal Information or PHI when we are legally required to do so, such as to comply with a subpoena, search warrant, court order, judicial proceeding, or similar legal process, or if your conduct violates our Terms of Service.
- Protection. When RXNT believes in good faith that disclosure is necessary to protect the Products and anything related to them, protect your safety or the safety of others, protect our rights and the rights of third parties, investigate fraud, or respond to a governmental agency or court order.
- Service Providers. When RXNT provides such information to trusted service providers who work on our behalf, they do not have an independent use of the information we disclose to them, and have agreed to adhere to the rules outlined in this Policy and applicable law. Such information is provided to them subject to the terms of this Policy.
- Business Partners. When RXNT obtains your consent, we share your name and email with partners we may work with. You may opt out of this sharing by contacting RXNT using the contact information provided in this Policy.
- Control Transfers. If RXNT is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice in our Products of any change in ownership or uses of your Personal Information, as well as any choices you may have regarding such information.
- Third Parties. Information may be collected and shared between RXNT and third parties. For example, RXNT engages third parties to help us deliver advertisements, and these third parties may collect your information over time across our Products (and third-party websites) in order to associate different devices you use and further gain insights into the services and products that may interest you.
CATEGORIES OF PERSONAL INFORMATION COLLECTED
The following categories of Personal Information may have been collected from or about you, and we may have disclosed, shared, or sold that information with the categories of third parties provided below within the last twelve months.
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Categories of Personal Information Collected |
Purposes for the Collection or Sharing of Personal Information |
Third Parties with Whom Personal Information May Have Been Disclosed, Shared, or Sold |
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Identifiers (such as name, address, and email address) |
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Commercial Information |
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Professional Information |
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User Engagement |
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Internet or Network Activity Information |
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Device Information and Tracking Technologies |
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Performance and Usage |
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Geolocation Information (such as information inferred from your IP address) |
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Other Information that Identifies or Can Be Reasonably Associated with You (including audio and visual information) |
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If you are a healthcare provider, RXNT may have collected Personal Information from or about you in the last twelve months and may have sold that information to certain third parties. The categories of Personal Information that may have been sold and the third parties to whom it may have been sold are provided below.
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Categories of Personal Information We Collect |
Purposes for the Collection or Sale of Personal Information |
Categories of Third Parties with Whom Personal Information May Have Been Sold |
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Internet or Network Activity Information |
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Device Information and Tracking Technologies |
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WHERE YOUR PERSONAL INFORMATION IS STORED AND PROCESSED
RXNT is based in the United States and uses service providers that may be located outside of the United States. If you submit Personal Information to us, your Personal Information may be processed in a foreign country where privacy laws may be less strict than the United States laws. By submitting your Personal Information to us, you agree to the transfer, storage, and processing of your Personal Information in a country other than your country of residence.
PROTECTION OF YOUR INFORMATION
Your Personal Information is maintained on RXNT’s and our service providers’ servers, and may be accessible by authorized employees, representatives, and agents as necessary for the purposes described in this Policy.
RXNT utilizes and periodically evaluates the effectiveness of technical, physical, and administrative measures to prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of your information. These measures include encryption, firewalls, system alerts, and the use of industry-standard encryption technology. We also house such information in secure facilities that restrict physical and network access.
If you have any questions about the security of our Products, please contact us at [email protected].
YOUR RIGHTS
Depending on your state of residence within the U.S., you may have the right to request access to and receive details about or a copy of the Personal Information we maintain or have processed about you, to update and correct inaccurate information, or to delete your Personal Information. You may also have the right to withdraw your consent to our processing of your Personal Information. These rights may be limited in some circumstances by applicable law. This section describes your rights and how to exercise them.
- Right to Access Your Personal Information: You have the right to request that we disclose certain information to you regarding our collection and use of your Personal Information over the past twelve months. Upon receiving your request and confirming your identity, we will disclose to you:
- The categories of Personal Information we collected and the source of such collection.
- RXNT’s business or commercial purpose for collecting or selling that Personal Information.
- If we sold or disclosed your Personal Information for a business purpose, we will provide two lists disclosing: (1) sales, identifying the Personal Information categories that each category of recipient purchased, and (2) disclosures for a business purpose, identifying the Personal Information categories that each category of recipient obtained.
- The categories of third parties with whom we share that Personal Information.
- The specific pieces of Personal Information we collected about you (a.k.a., data portability request).
We will retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.
- Right to Correct/Update Your Personal Information: You may update your information by logging into your account, contacting us using the RXNT Help Center, or calling us at 410-871-8693.
- Right to Request Deletion of Your Personal Information: You have the right to request that RXNT delete any of your Personal Information that we have collected and retained from you, subject to certain exceptions. Once you submit a deletion request and confirm your identity, we will review your request to see if an exception allowing us to retain the information applies. We may deny your deletion request if retaining the information is necessary for us or our service providers to:
- Detect security incidents and protect against malicious, fraudulent, or illegal activity, or prosecute those responsible for such activities.
- Debug to identify and repair errors that impair our existing intended functionality.
- Complete the transaction for which your information was collected, provide goods or services you have requested, or perform a contract you have entered into with RXNT.
- Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
- Enable solely internal uses that are reasonably aligned with the expectations of the consumer based on your relationship with us.
- Comply with a legal obligation.
- Exercise free speech, ensure the right of another consumer to exercise their right of free speech, or exercise another right provided by law.
- Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws.
- Make other internal and lawful uses of that information that are compatible with the context in which you provided it.
We will delete or de-identify Personal Information not subject to one of these exceptions from our records and will direct our service providers to take similar action.
- Right to Opt-Out of Cookies and Sale/Sharing Personal Information: RXNT’s use of online tracking technologies may be considered a sale or sharing under applicable law. You may opt out of being tracked by these third parties by clicking the “Opt Out” button on our rxnt.com website. Depending on your state of residence, you may also opt out by broadcasting an Opt-Out Preference Signal, such as the Global Privacy Control (GPC) (on the browsers and/or browser extensions that support such a signal). To download and use a browser supporting the GPC browser signal, click here: https://globalprivacycontrol.org/orgs. If you choose to use the GPC signal, you will need to turn it on for each supported browser or browser extension you use.
- Right to Limit Sensitive Personal Information: Your state of residency may provide you the right to limit the use of sensitive Personal Information. RXNT only collects sensitive Personal Information provided to us by you, such as your social security number, financial account information, and as otherwise defined by applicable law. Some purposes for the collection and processing of sensitive information include verifying your identity, such as to perform and provide the services as reasonably expected, prevent, detect, and investigate security incidents, and verify or maintain the quality or safety of our Products and services. RXNT only uses sensitive information for the use disclosed to you at the time you provide it to us. RXNT does not use sensitive information to infer characteristics about you. RXNT does not offer the right to limit the use of sensitive Personal Information.
- Right to Appeal: Residents of certain states may have the right to appeal our decision regarding your request.
Exercising Your Rights. If you need assistance updating your Personal Information, or you would like further information regarding your legal rights under applicable law, or would like to exercise any of them, please contact us via email addressed to [email protected] or call us at 800-943-7968 and ask for legal.
If you are a California resident, under the CCPA, you may submit a Request to Know up to twice within a twelve-month period. If you are a Connecticut resident, you may submit a Request to Know once within a twelve-month period. Your request must provide us with sufficient information that allows us to reasonably verify your identity or an authorized representative and describe your request with sufficient detail, allowing us to properly understand and respond to it. We are unable to respond to a request or provide Personal Information if we cannot verify your identity or authority to make the request and confirm that the Personal Information relates to you.
Identity Verification. For security purposes, we may request additional information from you to verify your identity when you request to exercise your rights. Once you submit a request to exercise your rights, we will verify your identity. Upon successfully verifying your identity, we will provide you with your requested information in a secure, password-protected format if necessary. If we are unable to verify your identity, we will notify you.
Promotional Emails. Click the “unsubscribe” link at the bottom of any promotional emails you receive from RXNT to stop receiving them. If you have any questions about your choices or if you need any assistance with opting out, please contact us by sending an email to [email protected]. You can also write to us at the address in the How to Contact Us section below in the menu at the bottom of this web page.
Text Messages. To opt out of receiving text messages from us, you can reply “STOP” to any text message you receive from us. If you are a patient of a healthcare provider who uses our services, please contact your healthcare provider to update your communication preferences.
Mobile App Push Notifications. To stop receiving push notifications from our mobile applications, you can change your application settings on your mobile device.
Authorizing Agent. Depending on your state of residence within the United States, you may designate an authorized agent to submit a request on your behalf to exercise your privacy rights described herein. To authorize an agent to do so, you must: (1) provide to such agent your signed permission to submit such request; and (2) verify your own identity directly with us. If the agent does not provide us with adequate proof that they have been authorized by you to act on your behalf, we may deny the agent’s request.
Your Rights with Respect to Health and Medical Information We Collect or Process. If you are a patient of a healthcare provider who uses our Products, we may collect or process information about you at the direction of your healthcare provider. If your healthcare provider is a Covered Entity under HIPAA, your rights concerning your PHI are governed by HIPAA as well as our Business Associate Agreement with your healthcare provider. If you would no longer like to be contacted by the healthcare provider via our Products, please contact your healthcare provider directly. If you would like to access or delete personal information, or to correct or update inaccurate personal information, please contact your healthcare provider directly to do so.
We will retain Personal Information we process on behalf of our Covered Entity users for as long as needed to provide services to our users. RXNT will retain this Personal Information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Data Aggregation Services and De-identified Data. To the extent we receive PHI from our customers who are Covered Entities under HIPAA, we may use such information to provide data aggregation services (as defined by HIPAA) and to create de-identified data per 45 CFR 164.514(a)-(c), retaining all ownership claims relating to the de-identified data RXNT creates from PHI. RXNT may use, during and after this agreement, all aggregate non-identifiable information for purposes of enhancing RXNT Products, services, technical support, and other business purposes, all in compliance with the HIPAA Privacy Standards, including without limitation the limited data set and de-identification of information regulations.
CHILDREN’S ONLINE PRIVACY
Our Products are not intended for minors under the age of eighteen (18). RXNT does not wish to obtain any information from or about such minors through our Products and does not knowingly collect Personal Information through our Products directly from children under the age of 18 without parental consent. Children under 18 are not permitted to use RXNT Products, and we do not knowingly allow individuals under the age of 18 to create accounts that allow access to our Products. If we become aware that a child under the age of 18 has provided us with Personal Information through our Products, we will delete the information from our records.
As defined under the California Consumer Privacy Act, RXNT does not knowingly “sell” the Personal Information of minors under 16 years old who are California residents.
CALIFORNIA PRIVACY RIGHTS
California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Websites that are California residents to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. If you would like more information, please submit a written request to us at: Networking Technology, Inc., Attn: Legal Department, 1149 Whitehall Rd., Annapolis, MD 21409.
UPDATES AND REVISIONS TO THIS POLICY
RXNT may update and otherwise revise this Policy at any time and for any reason. We encourage you to periodically review this page for the latest information on our privacy practices. We may provide additional notice to you if we make any changes that materially affect your privacy rights. Your use of our Products, including the continued storage of your information on RXNT systems, following any such change, constitutes your agreement that all information collected from or about you through our Products will be subject to the terms of the revised Policy.
QUESTIONS
If you have any questions, please contact us at:
RXNT
1449 Whitehall RD
Annapolis, MD 21409
Phone: 410-871-8693
Email: [email protected]
This policy is effective August 25, 2025.