NEWS AND RESOURCES
Change Healthcare Restoration Updates
All of RXNT's core billing services have now been restored. Our team is working hard to ensure the ongoing stability of these services so your practice's work can continue uninterrupted.
RXNT Restored Services
Claim submission & management
ERAs
Eligibility checks
Statement printing & mailing
What Happened?
Change Healthcare disabled their systems following a cyber security issue on February 21st, 2024. This shut down claim submission, ERA reception, eligibility checks, and statement printing services for a significant number of providers across the country.
Efforts to resolve the outage are underway, with UnitedHealth Group—Change Healthcare and Optum's parent company—collaborating with law enforcement and third parties to restore services.
Helpful Resources
Official CHC Updates
Optum Status Page
RXNT's CHC Outage Guide
Table of Contents