Delora Crowley - Healthcare Blog Author Archive at RXNT

From Feedback to Better Care: How Attentive Listening Improves Patient Outcomes

Patient Engagement, Patient Safety / By Delora Crowley

Patient feedback provides direct insight into what’s working, what’s not, and where friction exists. Patient experience is built over time. Each call, appointment, follow-up message, and interaction influences whether or not patients feel supported throughout their care journey. Improving that experience starts with intentional, attentive listening to patients and their feedback. Patient feedback provides direct

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The Top 3 Causes of Patients’ Dissatisfaction and How to Overcome Them

Patient Engagement / By Delora Crowley

Recent data highlights the top three reasons patients feel dissatisfied with their healthcare experience. The good news? Each of these challenges can be addressed with smart, patient-centered technology. It’s no surprise that patient satisfaction plays a major role in practice success. When satisfaction declines, retention and care quality often decrease as well. Patients today have

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Text, Click, Save: How Tech Helps Patients Stay Informed and Save on Meds

Technology Trends, Telehealth / By Delora Crowley

Medication adherence plays a critical role in achieving positive patient outcomes. But what if better communication and transparency—powered by technology—could help patients stay on track and reduce out-of-pocket costs? Prescribing medications is only half the battle for healthcare providers. The other half is ensuring patients actually pick them up and adhere to them. Unfortunately, that

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AI in Action: How Artificial Intelligence Is Shaping Healthcare Today

Technology Trends / By Delora Crowley

Can you imagine a future where diseases are detected before symptoms appear, administrative tasks are no longer a burden, and new medicines are developed quickly? Thanks to advancements in artificial intelligence (AI), this future is already taking shape in healthcare. Can you imagine a future where diseases are detected before symptoms appear, administrative tasks are

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How to Use Clinical Analytics to Improve Patient Care

Technology Trends / By Delora Crowley

Thanks to advanced clinical analytics tools, physicians can tap into comprehensive patient data sets to streamline operations, enhance patient management, identify care gaps, improve patient engagement, and boost medication adherence. Imagine the amount of data a primary care physician has to sort through daily to improve the patient experience. This includes data related to medication

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How Healthcare Organizations Can Identify and Resolve Employee Burnout

Practice Management, Technology Trends / By Delora Crowley

As the pressure on healthcare workers intensifies, it’s more critical than ever to address the challenges around workforce shortages and employee burnout head-on. Healthcare systems worldwide are facing a crisis. Roughly 45.6% of workers are experiencing burnout while the industry simultaneously grapples with a shortage of qualified professionals. The COVID-19 pandemic exacerbated these issues, but

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How Virtual Care is Still Evolving in a Post-Pandemic Landscape

Technology Trends, Telehealth / By Delora Crowley

As the world continues to move beyond the height of the COVID-19 crisis, virtual care remains an essential tool for healthcare providers. However, the telehealth landscape is still shifting, presenting providers with ongoing challenges and fresh opportunities. According to the Centers for Disease Control (CDC), the use of telehealth increased from 15.4% in 2019 to

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How Cybersecurity Training Can Help Your Practice Improve Patient Safety

Patient Safety, Technology Trends / By Delora Crowley

The digitalization of healthcare services has created greater ease and convenience for today’s patients. Access to medical treatment and services is faster than ever, and that added convenience and speed of digital health services (such as telehealth) resulted in 17% of all patient visits in 2023 being done remotely. The digitalization of healthcare services has

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The Role of Technology in Creating Seamless Patient Journeys

Patient Engagement, Technology Trends / By Delora Crowley

Technology plays a massive difference in the patient experience today. Providers leveraging the data captured by the latest technology tools are better positioned to deliver a great patient experience that improves health outcomes and increases patient satisfaction. Thanks to recent technological advances, individuals expect an entirely different healthcare experience than in previous years. A good

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How Patients are Using AI: Risks, Benefits, and Trends That Providers Need to Know

Technology Trends / By Delora Crowley

Below, we’ll explore the multifaceted ways today’s patients are leveraging AI in their personal and family healthcare. We’ll look at the benefits, risks, and trends to be aware of so you can anticipate patient questions and provide up-to-date guidance. Artificial intelligence (AI) has permeated virtually every industry—from finance and transportation to healthcare. Within healthcare facilities,

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