2020 Was a Challenge, But RXNT Rose To It!
As 2020 unfolded, we knew our clients would be counting on our software as they battled COVID-19.
Their incredible dedication inspired us to do more, push harder, and give back. In March, we transitioned from our
Maryland headquarters to a 100% remote workforce, and together we stayed connected and reached new heights!
Recognitions and Awards
Inc. 5000 Repeat
Recognized for the 2nd time on Inc. Magazine's annual list of America's 5000 Fastest-Growing Companies
Best Medical Billing
Awarded by Digital.com as one of
the best Medical Billing Software companies of 2021
★★★★★ on G2
RXNT's Electronic Health Records software was rated 4.5 out of 5 by our customers on G2
Customer Support
RXNT takes pride in offering the very highest levels of customer service. Here's a quick glance at how we did in 2020.
"A great company to work with, customer service is awesome! We work so well together, and they can see how specific our needs are and how we want things. RXNT provides what I’m asking for and that makes our lives better."
Louise Macy Founder, CEO
Advantage Office Management and Billing Services
42,050
Tickets resolved
40 minutes
Average response time
(Compared to average time: 12 hours)*
84 percent
Client issues resolved in first outreach
2,085
Client training sessions conducted
*Customer Service Benchmark Report, SuperOffice, October 14, 2020
Innovations and Upgrades
During 2020, we implemented a number of new features designed to
make practices more efficient, be more profitable, and better engage patients.
Client dashboard
Online intake and consent forms
Telehealth integration and scheduling
Smart Forms on mobile apps
Direct connection to PDMP
Specialty Patient Enrollment
Flexible patient payment options
Real-Time Prescription Benefit
Client dashboard
Online intake and consent forms
Smart Forms available on mobile apps
Specialty Patient Enrollment for faster administration of specialty medications
Price transparency via Real-Time Prescription Benefit
Taking Care of Business
The results of our efforts also showed in our business successes in 2020.
88%
Average customer satisfaction rating
1,508,114
Claims submitted in our Medical Billing product
9,487,365
E-prescriptions administered in our eRx product
Giving Back
2020 was a challenging year all around. RXNT is proud to be able to help out with causes that are important to our clients and our local community.
Sponsored Chesapeake Charities' Governor Hogan Scholarship to help a medical student pursuing a career in cancer research.
Pledged $10,000 to Bosom Buddies Charities in support of breast cancer education, detection, and treatment—initiatives effected by COVID-19.
Donated computers to Grasonville Elementary School in Stevensville, MD for students to use during virtual learning in the COVID-19 pandemic.